New Horizons of the Treasure Coast, Inc.
  • FACT
  • Stuart, FL, USA
  • Full Time


Functions as a member of FACT, a self-contained Clinical team, which provides needed treatment, rehabilitation and support services to identified "members" with severe persistent mental illness.  The Principles of Recovery, empowerment and person first language will be incorporated into all activities that support the PACT model.

This member of the multi-disciplinary team has responsibility to carry out rehabilitation and support functions and assist in treatment; substance abuse services; education, support, and consultation to families; and crisis intervention under the clinical supervision of staff with professional degrees.  This team member may bring, or be assigned to develop specialty areas of expertise such as substance abuse treatment, vocational rehabilitation, housing development, or benefits coordination.  In addition the above, assists the Team Leader in the day-to-day administrative operations of the FACT team.




A minimum of Master's degree in a behavioral science is required and work experience with adults with severe and persistent mental illnesses or with individuals with similar human-services needs.    Must have a strong commitment to the right and ability of each person with a severe and persistent mental illness to live in normal community residences; work in market jobs; and have access to helpful, adequate, competent, and continuous supports and services.  Skills and competence to establish supportive trusting relationships with persons with severe and persistent mental illnesses and respect for member rights and personal preferences in treatment are essential.  Must have a valid Florida Driver's License with 6 points or less in the last 3 years.


Must be in good physical condition with no restrictions of movement. 
Must be able to apply Therapeutic Effective Aggression Management (TEAM) Techniques without limitations.


Provides case management for an assigned group of members including coordinating and monitoring the activities of the individual treatment team (ITT); assume primary responsibility for developing, writing, implementing, evaluating, and revising overall treatment goals and plans in conjunction with the ITT; provide individual supportive therapy and symptom management; ensure immediate changes are made in treatment plans as members needs change; educate and support members' families; and advocate for members' rights and preferences.
Participates in comprehensive assessment of psychiatric history (e.g., onset, course and effect of illness, past treatment and responses, and risk behaviors), mental status, and diagnosis; physical health and dental health; use of drugs or alcohol; education and employment; social development and functioning; activities of daily living (e.g., self-care, living situation, nutrition, money management); and family structure and relationships.
Consults with community agencies and families to maintain coordination in the treatment process.
Performs shift management in coordination with other FACT shift managers according to established policy and procedures.
Provides on-call crisis intervention covering nighttime hours and serve as a backup to evening and weekend staff.
Documents member progress to maintain a permanent record of member activity according to established methods and procedures.
Participates in daily staff organizational meetings and treatment planning review meetings.
Participates in providing substance use and treatment services.
Provides on-going assessment of members' mental illness symptoms and members' response to treatment.  Make appropriate changes in treatment plans to ensure immediate and appropriate interventions are provided in response to changes in mental status or behavior which put members at risk (e.g., suicidality).
Provides symptom education to enable members to identify their mental illness symptoms.
Provides direct clinical services to members on an individual, group, and family basics in the office and in community settings to teach behavioral symptom-management techniques to alleviate and manage symptoms not reduced by medication and to promote personal growth and development by assisting members to adapt to and cope with internal and external stresses.
Provides multiple-stage individual and group treatment in the office and in community settings to develop a trusting relationship with members so that they may more freely discuss substance use and its effect on mental and physical health and daily functioning.  May participate in setting treatment goals and plans with members to reduce or abstain from substance use and to learn replacement behaviors.
Coordinates with outside inpatient services to detoxify members and establish linkage to outpatient treatment, self-help programs (e.g., Alcoholics Anonymous, Narcotics Anonymous), outpatient services, and residential facilities.
Participates in the provision of rehabilitation services.
Provides individual vocational-supportive counseling to enable members to identify vocational strengths and problems, establish vocational or career goals and plans to reach them, and recognize and target symptoms of mental illness that interfere with work.
Plans and provides work-related supportive services, such as assistance with grooming and personal hygiene, securing of appropriate clothing, wake-up calls, and transportation.
Teaches job-seeking skills.
Develops individualized jobs based on members' needs, abilities, and interests.
Conducts on-the-job performance assessments and evaluations, regular work review sessions with members and their employers, on-the-job support, and crisis-assistance contacts.
Performs job coaching, problem solving, and support on and off the job site.
Coordinates with state vocational rehabilitation and other employment services.
Provides benefits counseling (e.g., SSI, veterans' benefits).
Provides on-going assessment, problem solving, side-by-side services, skill training, supervision (e.g., prompts, assignments, monitoring, encouragement), and environmental adaptations to assist members with activities of daily living.
Assists and supports members to carry out personal hygiene and grooming tasks.
Provides nutrition education, meal planning, grocery shopping, and food preparation.
Assists members to find and maintain a safe and affordable place to live apartment hunting, finding a roommate, landlord negotiations, cleaning, furnishing and decorating, and procuring necessities (e.g.. telephone, furnishings, linens).
Assists and supports members to perform household activities, including house cleaning and laundry.
Ensure that members have adequate financial support (e.g., help to gain employment or apply for entitlements).
Teaches money-management skills (e.g., budgeting and bill paying) and assist members in accessing financial services (e.g., professional financial counseling, emergency loan sources).
Helps members to access reliable transportation (e.g., obtain a driver's license and car, arrange for cabs, access bus line, find rides).
Assist and support members to have and effectively use a personal physician and dentist.
Provides individual supportive therapy (e.g., problem solving, role-playing, modeling and support), social-skill development, and assertiveness training to increase member social and interpersonal activities in community settings.
Plan, structure, and prompt social and leisure-time activities on evenings, weekends and holidays.
Provides side-by-side support and coaching to help members socialize (e.g., going with a member to a basketball game, coaching and supporting a member before he or she goes to a family reunion).
Organize and lead individual and group social and recreational activities to structure members' time, increase social experiences, and provide opportunities to practice social skills and receive feedback and support.
Provides practical help and supports advocacy, coordination, side-by-side individualized support, problem solving, direct assistance, training, and supervision to help members obtain the necessities of daily living including medical and dental health care; legal and advocacy services; financial support such as entitlements (e.g., SSI, SSDI and veterans' benefits) or housing subsidies (e.g., HUD Section 8); supported housing (e.g., adult foster care, paid roommates, meals brought in for those who need it); money-management services (e.g., payeeships); and transportation.
Prepares written documentation for each service conducted.
Written documentation for each service conducted is performed in accordance with the Agency's standards for service documentation in the member's medical record.
Correctly completed SALs are submitted to the Patient Accounts Representative on a timely basis.
Medical records accurately reflect the nature of service activities provided, timeliness of services and outcome.
Assists the Team Leader in the day-to-day administrative operations of the FACT team.
Assists the Team Leader in the organization and implementation of program policies and procedures.
Assists the Team Leader with scheduling of other Team members.
Assists the Team Leader with coordination of the referral process.
Assists the Team Leader in assuring the Program operates within the requirements of all funding bodies, administrative and regulatory codes and FACT model.


Demonstrates understanding of Recovery & Resiliency and supports the Agency's mission through:
Use of person first language
Instilling hope
Empowering choice
Strength based provision of service
Avoidance of dependency
Acknowledges and incorporates variances in normative acceptable behaviors, beliefs and values in determining an individual's mental wellness/illness and incorporates those variables into assessments and treatment that promote recovery to demonstrate cultural competence.
Demonstrates Dependability. Adheres to New Horizons standards for appropriate use of planned and unplanned absences, observes specified departmental working hours and arrives for work on time and in a ready-to-work state.  
Absenteeism & Attendance                              
Observes Working Hours
Demonstrates Effective Work Planning Skills.  Displays time management strategies resulting in increased efficiency and productivity of work.  Completes paperwork and projects within the deadlines. 
Demonstrates Flexibility and Initiative.  Assumes additional responsibilities and tasks, including working alternative shifts, as necessary.  Seeks alternative projects when time permits. Receptive to direction and feedback from supervisor.
Demonstrates Teamwork. Maintains a positive work attitude.  Exhibits an attitude of professionalism in all interactions within department.  Establishes and maintains positive working relationships across agency departments.  Readily assists co-workers and other departments as needed. 
Demonstrates Professionalism.  Maintains behavior within proper boundaries consistent with the enrichment of the member's dignity and well being.  Presents a well-groomed professional appearance that reflects a positive image.




Demonstrates compliance with Agency safety practices and proper control of aggression techniques with members.  Compliant with Agency policy and procedures specific to bloodborne pathogens, universal precautions, infection control and personal safety equipment.  Reports safety hazards.  Properly responds to internal/external disasters according to policy and procedures established.
Demonstrates appropriate incident reporting and notification to supervisor in accordance with policy and procedures.
Ensures member confidentiality by protecting member's privacy and following New Horizons, State, and Federal mandated privacy security procedures and regulations. All activities are conducted in such a way as to safeguard the confidential status of member and Agency information.  Make certain that individual behavior and conversations are in compliance with confidentiality standards within the HIPAA and the Agency's Corporate Compliance Code of Conduct.
Demonstrates behavior that recognizes the rights of members as defined in the Member Handbook and New Horizons Policies/Procedures regarding abuse, neglect and exploitation.
Demonstrates compliance with Agency Policies and Procedures.  Adheres to usage policy for computers, internet, cell phones, and other Agency property.  Accurately completes time sheets, travel logs and vouchers for reimbursement.




Completion of assigned Training Tier as required.
Completion of any specialized training as required for position.


New Horizons of the Treasure Coast, Inc.
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